Terms of service

These terms cover your use of Basket: the website, your account, the shop, recipes, the meal planner, Kachi, and every order and subscription you place with us. “Basket”, “we” and “us” mean the business that runs this service. “You” means the person using it.

By creating an account or placing an order, you agree to these terms. If you don’t agree, please don’t use Basket. Nothing here takes away your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.

Accounts are free. You need to be 18 or older to create one. Give us your real name and an email address or phone number you actually use, because that’s how we reach you about orders and password resets.

Keep your password to yourself. You’re responsible for what happens on your account, so tell us at once if you think someone else has used it. We may suspend or close an account that breaks these terms, is used for fraud, or abuses our team or delivery riders.

All prices are in Naira and include everything shown at checkout. Prices can change from week to week with the season and the market. The price you pay is the one confirmed when you check out.

Each product is sold in a set pack size, for example greens by weight and oranges in pairs. There is no minimum order. Fresh produce is natural, so sizes and weights can vary slightly from the photos and descriptions.

If an item is out of stock or not good enough to send on packing day, we’ll leave it out and you won’t pay for it. We never swap in a different product without asking you first.

We may refuse or cancel an order if a price was clearly shown in error, we can’t deliver to your address, or we suspect fraud. If that happens after you’ve paid, you get a full refund.

We deliver to selected areas of Lagos on fixed days. Your area decides which days you can choose. Each delivery day has an ordering cutoff, shown when you pick your day. Orders placed after it go out on the next available day.

Delivery is charged per order. The fee depends on your delivery area and is shown before you pay. Member Plus subscribers get free delivery.

Please give us a complete address and a phone number the rider can reach. If no one is available to receive an order and the rider can’t reach you, we’ll try to arrange another time. Because produce is perishable, we can’t refund an order that was missed because of a wrong address or because no one could be reached.

If anything arrives damaged, spoiled or missing, tell us within 7 days of delivery from the order page (“Something wrong?”), or email hello@getbasket.ng with your order number and a photo. We’ll replace the item on your next delivery or refund it, whichever you prefer.

Once produce is delivered, storing it is up to you. Each product page has storage tips to help it last.

You never need a subscription to shop. It’s an optional upgrade that adds every recipe, member pricing, up to three deliveries and a weekly meal plan, and on Member Plus, free delivery. The perks and monthly fee of each plan are on the pricing page.

• Billing. The membership fee is due monthly from the day you join, until you cancel. It’s paid by transfer; nothing is charged automatically.
• Your weekly order. Nothing is ordered on its own. You confirm each week’s order, and can change it, cancel it or skip the week until its cutoff, the day before delivery. After the cutoff it’s packed.
• Cancelling. Cancel any time from your account. You won’t pay any more membership fees, and member pricing and free delivery end straight away. Fees already paid aren’t refunded for the rest of the month. An order past its cutoff is still delivered.
• Changing plans. You can move to another plan from your account. The new fee applies from your next billing date.

Without a membership you can have one delivery at standard prices. Members can have more.

You pay when your order arrives, by transfer or card to the rider, or by bank transfer before it’s packed, using your order number as the reference. Account credit (from invites or to put a problem right) comes off your next order. We’ll update these terms before card payments online start.

Kachi, our guide, and our recipes and meal plans are here to help you cook and eat well. They’re food ideas, not medical, dietary or nutritional advice. If you have a health condition, are pregnant, or are following a diet set by a professional, check with your doctor or dietitian first.

Kachi is an automated assistant. Her suggestions are written by software and can sometimes be wrong or incomplete. Always read ingredient lists yourself, especially if you have an allergy. We can’t guarantee any item is free from a particular allergen.

Most of each recipe’s ingredients come from Basket. Anything we don’t stock is marked “grab it elsewhere”, and we don’t supply it.

When someone joins with your invite link and their first order is delivered, you each get ₦1,000 account credit. We may also add credit to put a problem right. Credit comes off your next orders; it has no cash value, can’t be transferred, and is lost if you delete your account. We may change or end invite rewards, but credit you already have stays.

Please don’t:

• use Basket for anything illegal or fraudulent, or open accounts to claim invite credit more than once
• try to break, overload, or get around the security of the site
• scrape or copy our catalogue, recipes or content in bulk
• use Kachi to produce content that is harmful, abusive or unrelated to food

The Basket name, logo, recipes, photos, illustrations and copy belong to us or the people who license them to us. You’re welcome to cook the recipes and share them with friends, but not to republish them or use them commercially.

We work hard to keep Basket running and accurate, but we can’t promise it will always be available or error-free. Delivery days may move for things outside our control, like severe weather, road closures, public holidays or supply problems. When that happens, we’ll tell you and offer a new day or a refund.

As far as the law allows, our liability for any order is limited to the amount you paid for it, and we aren’t liable for indirect losses. None of this limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t let us exclude.

We collect only what we need to run Basket, never sell your data, and keep it in line with the Nigeria Data Protection Act 2023. Our privacy policy explains what we collect, who we share it with, how long we keep it, and how to see, correct or delete it.

We’ll update these terms as Basket grows. When we make a change that matters, such as to pricing rules, subscriptions or how we use your data, we’ll tell you by email or in the app before it takes effect. The date at the top shows when they last changed. If you keep using Basket after a change, you accept the new terms.

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, talk to us first; most problems can be fixed with one email. If we can’t resolve it, the courts of Lagos State will decide.

Questions about these terms, an order or your data? Email hello@getbasket.ng and a real person will get back to you.